Customer Banking Specialist Atherton

1 day ago


Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time
Job Summary

We are seeking a Customer Banking Specialist to join our team at Commonwealth Bank of Australia. As a key member of our team, you will be responsible for delivering outstanding customer experiences and helping customers achieve their financial goals.

Key Responsibilities:
  • Assist customers with general banking transactions, answering questions and queries.
  • Build personal connections with customers through meaningful conversations and digital channels.
  • Work with customers to use in-branch technology and digital banking options.
  • Complete Financial Health Checks to assess customers' financial needs.
  • Process applications for personal loans, credit cards, and associated products.
  • Use tools to capture customer feedback and take action to drive improvement.
Requirements:
  • A passion for delivering outstanding customer service with every interaction.
  • The ability to have great conversations and confidence to ask challenging questions.
  • A problem-solving attitude and curiosity in finding the right solutions.
  • An open approach to learning new things and goal-oriented mindset.
  • An ability to work collaboratively as a team to deliver seamless customer experiences.
About Us:

We are one of Australia's leading financial institutions, serving over 10 million personal and small business customers. We're committed to helping our customers make informed financial decisions and achieve their goals.

Estimated Salary:

$60,000 - $80,000 per annum, depending on experience and qualifications.



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