Recreation Services Officer

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $68,136 - $78,941
Job Description

We are seeking an experienced and customer-focused Venue and Recreation Officer to join our Community and Culture team.

The successful candidate will play a pivotal role in maximising the utilisation and community enjoyment of Council's diverse hireable Venues, Parks, Sports Fields, and Sporting and Entertainment Facilities.

This position serves as a primary point of contact for clients, stakeholders, and the public, facilitating seamless event bookings and ensuring exceptional customer experiences.

The Venue and Recreation Officer contributes to the successful delivery of events and bookings, and the ongoing maintenance and promotion of the Council's recreational assets.

This role supports the effective administration and communication related to venue bookings, facility maintenance, and event programming, enhancing community access to and satisfaction with the Council's recreational offerings.

Key Responsibilities:
  • Provide excellent customer service, responding to client enquiries and requests in a timely and professional manner.
  • Manage and coordinate efficient operations, including event bookings, venue maintenance, and facility programming.
  • Cultivate strong relationships with clients, stakeholders, and the public, promoting the Council's recreational assets and services.
  • Support the effective administration of venue bookings, facility maintenance, and event programming, ensuring compliance with policies and procedures.
  • Collaborate with Council teams to deliver high-quality services and outcomes, achieving project goals and objectives.
Requirements:
  • A current NSW Driver's Licence is required.
  • Excellent customer service skills, including written, verbal, and face-to-face channels.
  • Experience in providing customer-focused services to sporting organisations, community groups, schools, event organisers, and stakeholders.
  • Excellent interpersonal and teamwork skills.
  • Excellent problem-solving skills.
  • Ability to prioritise workloads and multiple deadlines.
  • Excellent computer skills in Microsoft Office software, spreadsheets, databases, and venue booking software.
  • Understanding and demonstrated commitment to Workplace Health and Safety and Risk Management.
  • Flexibility to work outside business hours as required.
What We Offer:
  • Permanent, Full-Time employment (70 hours per fortnight).
  • Competitive salary from $68,136.17 - $78,941.39 per annum plus 11.5% superannuation.
  • Opportunity to work a 9-day fortnight.
  • Hybrid work arrangement.
  • Flexible start and finish times.
  • Health and Wellbeing Paid Leave.
  • Fitness Passport Program offering discounted membership to selected facilities.
  • Employee Assistance Program.
  • Salary Packaging Options.
  • Sponsored Study Program.
  • Employee Rewards Program.
  • Ongoing Education and Resources.

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