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Professional Conduct Specialist
3 weeks ago
The Professional Standards Case Manager role involves coordinating the progress of complaints throughout the complaint life cycle, including triage preparation, case management plan development and implementation, and referral to investigations when required.
Ambulance Victoria fosters a psychologically safe and collaborative working environment that supports excellence and continuous improvement. The Professional Standards Department operates with a dual mandate of response and prevention, using a trauma-informed, person-centred process for responding to workplace harm and misconduct.
This is a Full-time, ongoing position with work-from-home/hybrid options available.
About The Case Management Role- Reporting to the Senior Manager, Intake, Response and Support, this role coordinates the progress of complaints throughout the complaint life cycle.
- Act as the single point of contact for all parties to a complaint, advising on options, processes, timelines, and providing regular progress updates.
- Contribute to recommendations on emerging conduct issues and trends; devise strategies to prevent and minimise professional conduct matters to improve compliance with policies and legislative requirements.
- Provide professional, responsive advice and recommendations via documented case plans that prioritise people-centred resolutions.
- Degree or relevant industry certification with proven relevant experience, or an equivalent combination of training and experience in Industrial Relations or Human Resources.
- Commitment to a high-performing, psychologically safe and collaborative team environment.
- Experienced case manager with knowledge of evidence-based professional standards case management practices.
- Extensive knowledge of general and specialist HR practices, regulations and legislation relating to case management, case plans, risk assessments and interventions.
- Broad understanding of the regulatory framework pertaining to management of alleged misconduct, unlawful or harmful workplace behaviour.
A professional working environment with work-life balance, salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and on-site parking.
Selection Criteria- Cover letter outlining your experience and interest in the position
- Current resume
- A separate document addressing the key selection criteria from the position description