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Customer Service Representative

2 months ago

Wagga Wagga, Australia Australia Post Full time
About the Opportunity

Australia Post is a leading provider of postal and parcel services, and we're seeking a skilled and customer-focused individual to join our team as a Retail Customer Service Officer.

Key Responsibilities:

  • Provide exceptional customer service and sales support to our customers
  • Process transactions accurately and efficiently, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You:

  • You have experience in customer service and/or cash handling
  • You are fit to lift up to 16kgs of mail regularly and stand for your shift

What We Offer:

  • We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
  • You'll be part of a culture where everyone feels valued and can bring their authentic self to work every day
  • We recognize and reward your contribution to our success with Post Perks and more