
Customer Account Specialist
4 days ago
Job Opportunity:
The Customer Service Representative plays a vital role in managing all aspects of the customer's account, including making outbound calls nationally to current customers, prospecting for new accounts, and liaising with departments to provide accurate information.
Key Responsibilities:
- Make outbound calls nationally to current customers
- Make enquiries regarding customer satisfaction and/or requirements
- Prospect for new accounts and relay information to sales department
- Liaise with departments with accurate information regarding outcome of customer calls
- First touch resolution advising customers with true and accurate information
- Credit adjustment notes and process pricing claims
- Order processing and customer portal training
- Process customer payments
About You:
- Excellent verbal and written communication skills
- Accurate data entry skills
- High level of attention to details
- Ability to work in a team environment
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