Patient Care Liaison Specialist
6 days ago
Healthcare Professionals Group is seeking a dedicated Patient Care Liaison Specialist to join their dynamic team. This role requires excellent communication skills, with the ability to acknowledge patient orders via email and display high attention to detail.
The successful candidate will build rapport with patients and stakeholders, process credits and returns, and liaise with the order processing team and technical support team. Strong problem-solving skills are essential to ensure successful patient outcomes.
This is a temporary casual contract for approximately 6 months, located at the Toongabbie office. The ideal candidate will have customer service experience in the Pharmaceutical/FMCG/Healthcare industry, with high emotional maturity and the ability to build trust and rapport with customers.
Key Responsibilities- Acknowledge patients orders via email
- Build rapport with patients and stakeholders
- Process credits and returns
- Liaise with the order processing team and technical support team
- Problem solve to ensure successful patient outcomes
- Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
- High emotional maturity, and ability to build trust and rapport with customers
- Strong attention to detail and multi-tasking ability
- Clear and concise communication skills
- Ability to problem solve
The salary for this position is estimated at $36 per hour + Super. As a valued member of the Healthcare Professionals Group team, you will also enjoy benefits such as a supportive team, ongoing training, and development.
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