Senior Leader of Customer Engagement

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $115,000 - $120,000

Unlock the opportunity to lead a high-performing team in customer engagement.

About the Role

  • This is an excellent chance to step into a 10-month contract as Senior Manager – Customer Engagement. You'll oversee operations across inbound and outbound channels, ensuring members receive a seamless, high-quality experience every time they connect.
  • You'll be responsible for guiding a frontline team with a strong focus on coaching, performance, and creating a positive, member-first culture. Day-to-day, you'll support your leaders, keep service standards on track, and keep the team engaged and motivated.

Key Responsibilities:

  • Leading Team Leaders and guiding a wider frontline team
  • Coaching, mentoring and developing teams
  • Managing KPIs, workforce planning, forecasting, and systems
  • Engaging and influencing stakeholders at all levels

Requirements:

  • Proven leadership experience in a contact centre or customer engagement environment
  • Strong people management skills
  • Excellent communication skills
  • Experience with Microsoft Dynamics CRM will be highly regarded

What's On Offer:

  • 10-month contract (flexible)
  • Competitive salary of $115,000 - $120,000 + Super
  • Standard office hours with hybrid flexibility
  • The chance to lead a large, purpose-driven team during an exciting transformation
  • A supportive leadership team and a collaborative, people-focused culture

How to Apply:

Please submit your resume by clicking the "Apply" button below.

  • Community Engagement Specialist for Seniors

    5 days ago

    Melbourne, Victoria, Australia beBeeSocial Engagement Full time $82,492 - $86,494

    Job OverviewWe are seeking a highly motivated and empathetic individual to lead our community engagement initiatives for seniors. This is an exciting opportunity to make a positive impact on the lives of older adults by developing and implementing programs that promote social connection, well-being, and inclusivity.

  • Senior Digital Engagement Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDigitalLeader Full time $180,000 - $200,000

    Job DescriptionDrive digital engagement and customer relationships through targeted and personalized digital notifications. As a senior leader, you will be responsible for developing and implementing strategies that enhance the customer experience.Lead the sub-domain value chain, scale cross-functional squads, and drive strategic direction for notifications...

  • Lead Customer Engagement Teams

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $115,000 - $120,000

    Senior Manager – Customer EngagementThis is an outstanding opportunity to lead a large customer engagement team as Senior Manager. You will oversee operations across various channels, ensuring that members receive a seamless and high-quality experience every time they connect.Your key responsibilities include leading Team Leaders and guiding a wider...

  • Senior Customer Experience Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $120,000

    Job Title: Senior Customer Experience LeaderWe are seeking an exceptional Senior Customer Experience Leader to join our team.About the Role:Inspire and lead a high-performing team of Customer Experience Specialists to deliver outstanding customer service and experiences.Collaborate with senior leadership to drive business growth, process excellence, and...

  • Senior Customer Engagement Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $150,000

    About the RoleWe are seeking a senior loyalty professional to join our Personal Everyday Banking team. As a Senior Consultant Loyalty, you will play a key role in delivering a market-leading loyalty proposition that drives growth in customers and deposits.Key ResponsibilitiesTo develop pricing, commercial modelling, customer value, and differentiating...

  • Senior Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $115,000 - $120,000

    Customer Experience Leader OpportunityThis is an excellent opportunity to step into a 10-month contract as Customer Experience Leader. You'll lead a large customer engagement team, oversee operations across inbound and outbound channels, and ensure members receive a seamless, high-quality experience every time they connect.About the RoleLead a large customer...

  • Customer Engagement Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $120,000 - $160,000

    Job Title">Experience Manager: Customer Engagement and Loyalty">Crown Resorts is seeking a visionary leader to drive the strategic direction and execution of its enterprise-wide loyalty program, Crown Rewards.">This pivotal role shapes how we engage with our members across Melbourne, Sydney, and Perth, driving value, enhancing experiences, and integrating...

  • Director of Customer Engagement

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLoyalty Full time $120,000 - $180,000

    The Role of Loyalty Marketing LeaderWe have a unique opportunity for a marketing leader to lead the strategic direction and execution of an enterprise-wide loyalty program.This role is pivotal in shaping how we engage with our members across various locations — driving value, enhancing experiences, and integrating loyalty into our broader commercial...

  • Customer Engagement Manager

    1 week ago

    Melbourne, Victoria, Australia The Search Firm Full time $104,000 - $130,878 per year

    We're looking for a Customer Engagement Manager to join a growing marketing team. This role is perfect for a marketer with a CRM, loyalty, or customer lifecycle background who is ready to step into a leadership role while still staying close to the work. You'll balance strategic projects with hands-on delivery, shaping engagement strategies that drive...

  • Customer Engagement Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeecustomer Full time $150,000 - $190,000

    Senior Customer Connections Manager Job SummaryWe are seeking a Senior Customer Connections Manager to lead our customer referral program, driving growth and deepening customer relationships. This role focuses on customer engagement, loyalty, and enterprise growth.