Senior Customer Engagement Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $150,000

About the Role

We are seeking a senior loyalty professional to join our Personal Everyday Banking team. As a Senior Consultant Loyalty, you will play a key role in delivering a market-leading loyalty proposition that drives growth in customers and deposits.

Key Responsibilities

  • To develop pricing, commercial modelling, customer value, and differentiating features and rewards that meet clear outcomes aligned with customer need, commercial sustainability, and technical feasibility.
  • To lead engagement with partners and stakeholders across the enterprise to align on shared success.

Qualifications and Skills

  • Demonstrated experience working in a similar senior consultant loyalty program coupled with experience in driving ideas & innovation, customer strategy, and execution.
  • Financial modelling experience coupled with proven analytical and evidence-based decision-making skills.
  • Demonstrated experience in agile ways of working.
  • Experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, and stress-testing plans and strategies.

Benefits

We offer a diverse and inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We foster an environment where all colleagues' unique backgrounds and identities are understood, respected, and celebrated.

What We Offer

A dynamic work environment where you can grow and develop your career. You will have access to training and development opportunities, as well as a range of employee benefits.



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