Family Health Care Coordinator

6 days ago

Melbourne, Victoria, Australia Sprott Shaw College Full time

Sprout Family Health is a team-based medical care provider focused on prevention, development, and holistic wellness for families with young children. Our Victoria-based practice offers comprehensive checkups, specialized support, and flexible, family-centered care designed to meet each family member's unique needs.

About the Role

As the Lead Medical Office Assistant at Sprout Family Health, you will play a pivotal role in ensuring the smooth operation of our family-centered practice. You will work collaboratively with healthcare professionals to manage patient flow, coordinate appointments, and deliver exceptional service that enhances patient experiences.

You'll be responsible for:

  • Patient Care and Communication: Provide warm and professional patient greetings, manage inquiries across phone, email, and in-person channels, and coordinate with our Health Navigator for seamless patient support.
  • Clinic Operations: Own scheduling for our multidisciplinary team, manage electronic health records, coordinate diagnostic tests and referrals, and conduct meet-and-greet calls for new members.
  • Team Leadership: Train and mentor team members, collaborate with clinical staff to enhance patient flow and clinic efficiency, and help develop policies and procedures.
  • Administrative Support: Coordinate special services like developmental checks and DEXA body composition scans, manage inventory of medical supplies, support new service implementation, and work cross-functionally with the marketing team.

We're looking for:

  • Proven experience as a Medical Office Assistant with a recognized program certification and ideally 2+ years of experience in a healthcare setting, proficient with electronic medical record systems.
  • Excellent communication and organizational skills, with strong interpersonal skills and the ability to thrive in a fast-paced, team-based environment.
  • A driven problem solver with a growth mindset, proactively enhancing operations and patient care by analyzing challenges and continuously seeking improvements.
  • Experience with pediatric and family-centered care is highly valued, with knowledge of preventative health practices and holistic wellness.

Estimated Salary Range: $52,000 - $58,400 per year, depending on experience.

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