Risk Management and Compliance Specialist

1 week ago

Sydney, New South Wales, Australia AXA Group Full time

AXA Group Job Opportunity

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We are seeking a skilled Risk Management and Compliance Specialist to join our team in Sydney, Australia. The successful candidate will have a proven track record of handling general insurance complaints, ideally across a broad range of products.

About the Role

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In this role, you will be responsible for managing relationships with internal and external stakeholders, including coverholders and claims administrators, to ensure delivery of appropriate customer outcomes.

You will also provide root-cause feedback to internal and external stakeholders, maintain up-to-date complaint registers, and complete all internal and external reporting within the AXA XL Compliance Framework.

The ideal candidate will have:

  • Proven experience (minimum 2 years) of handling general insurance complaints;
  • Detailed technical knowledge in support of their experience;
  • Strong understanding of operating compliance frameworks, the General Insurance Code of Practice, as well as knowledge of both the AFCA and ASIC complaint handling processes;
  • Effective written and verbal communication skills;
  • Proficiency in investigating, drawing logical conclusions, and effectively articulating findings;
  • Ability to manage their own caseload, adhere to deadlines, and quality standards.

About the Salary

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The estimated annual salary for this role is around AU$90,000 - AU$110,000, depending on experience and qualifications.

About Us

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AXA Group is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

Become Part of Our Team

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We're looking for someone who shares our passion for delivering exceptional results and providing excellent customer experiences. If you're a motivated and experienced professional with a strong background in risk management and compliance, we encourage you to apply for this exciting opportunity.

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