Business Support Officer

2 weeks ago


Townsville, Queensland, Australia Townsville City Council Full time
About the Role

This position will be focused on delivering exceptional customer service and support to the Townsville community, while also providing administrative and governance functions for the Environmental Health and Regulation section.

The successful applicant will be responsible for generating, monitoring, and completing financial processing transactions, including procuring goods and services, managing the portable and attractive item register, and coordinating travel arrangements.

They will also be responsible for ensuring that the Schedule of fees and charges are administered accurately, including the raising of all relevant fees and charges, collection of payments, and receipting.

Additionally, the successful applicant will interpret and filter customer service requests for inspection, investigation, and/or scheduling of works, ensuring that priority levels are assigned in accordance with the sectional priority matrix.

They will also administer, investigate, and accurately process relevant applications and/or projects which support the Section's requirement to meet relevant legislative and regulatory timeframes.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.

They will also have a strong attention to detail and be able to maintain accurate records and reports.

About You
  • Provide excellent customer service and specialist advice to a wide-ranging customer base.
  • Be willing to work with and around animals.
  • Generate, monitor, and complete financial processing transactions.
  • Ensure accurate record keeping.
  • Deliver an outcomes-focused and value-adding culture.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People from diverse backgrounds are encouraged to apply.



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