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Empathetic Customer Support Expert

2 weeks ago

Western Downs Regional, Australia beBeeCustomerExperience Full time $60,000 - $80,000
Customer Experience Specialist

We are seeking a dedicated professional to deliver exceptional customer experiences, fostering trust and ensuring every consumer interaction is handled with patience and professionalism.

This role requires balancing efficiency with empathy, providing clear and respectful communication, particularly when assisting elderly consumers or customers with unique needs. The ideal candidate will handle consumer inquiries, from product questions and order support via e-commerce platforms, to troubleshooting and providing practical solutions.

Key Responsibilities:
  • Process consumer orders and inquiries accurately and efficiently through e-commerce systems.
  • Provide patient, clear, and respectful communication, particularly when assisting elderly consumers or customers with unique needs.
  • Manage product and service inquiries, offering tailored advice, product alternatives, and practical solutions.
  • Maintain accurate customer records and order data to ensure smooth follow-up and issue resolution.
  • Respond promptly to customer contacts via phone, email, and online platforms, meeting service and quality standards.
  • Provide first-level troubleshooting and user guidance for online ordering and product queries.
Requirements:
  • 1-2 years' experience in customer service, preferably within an e-commerce environment.
  • Patience and empathy when supporting senior customers or those with accessibility needs.
  • Strong listening skills, able to translate complex information into simple, friendly language.
  • Proficiency in e-commerce platforms and MS Office, with SAP experience highly regarded.
  • Solid time management skills and the ability to remain calm under pressure.
  • A detail-oriented, solutions-focused mindset with a passion for helping people.
What We Offer:

We prioritize employee well-being, providing a supportive and inclusive work environment that fosters growth and development.

Join us to make a positive impact on society and the environment while delivering exceptional customer experiences.