Application Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSoftware Full time $90,000 - $120,000
Software Support Engineer Role

Our Pacific Zone ANZ is seeking a Software Support Engineer to join our dynamic team. The ideal candidate will have 2-4 years of experience in Application Support within an ASX top 100 business, including proficiency working with and understanding software architecture.

  • Key responsibilities include owning, investigating and resolving complex software issues, proposing work-arounds for customers, accurate and timely documentation of activities and findings in case management systems, contribution to digital self-help materials promoting faster problem resolution for customers while building a robust internal knowledge sharing platform for the team.

  • The role also involves collaboration with colleagues in other support centers and departments, focus on customer experience, contributing to successful interactions, managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions.

Required skills and qualifications include 2-4 years of experience in Application Support, a tertiary qualification in Engineering or Computer Science, and a working understanding of software and automation hardware communications and setup.

Additional benefits include hybrid work arrangements, the opportunity to work with a leading-edge solution, and a collaborative team environment.

About you: To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support, including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

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