Subscriptions Portfolio Manager

6 days ago

Perth, Western Australia beBeeSubscription Full time $90,000 - $120,000

Job Title:

A Subscriptions Coordinator Role

A seasoned professional with exceptional organizational skills is required to manage subscription portfolios and provide operational support.

About the Role:

The successful candidate will be responsible for creating, amending, renewing, and canceling subscription contracts in various systems, ensuring seamless customer experiences from contract creation to renewal.

Key Responsibilities:

  • Create, amend, renew, and cancel subscription contracts in multiple software platforms.
  • Manage daily bill cycles, review invoices, and ensure all subscriptions are invoiced 30 days in advance.
  • Reconcile subscription data between systems and oversee financial processes including clearing reversals and overdue follow-ups.
  • Communicate professionally with customers and internal teams, providing accurate and timely information on contract status and billing changes.
  • Collaborate with Customer Success Managers (CSMs) and Account Managers to support customer needs, including third-party subscription orders.
  • Provide assistance for subscription-related queries from customers and internal stakeholders.
  • Report on subscription and billing metrics, highlighting any issues before month-end.
  • Maintain compliance with workplace health and safety procedures and company policies.

Requirements:

  • Proven experience in subscription administration, billing, or contract management.
  • Familiarity with multiple software platforms, particularly those used for subscription management.
  • Strong numerical, analytical, and problem-solving skills.
  • Excellent communication skills, with the ability to work collaboratively with multiple stakeholders.
  • Commitment to process adherence, accuracy, and meeting deadlines.

What We Offer:

This role offers a supportive environment that values diverse perspectives. Competitive benefits include flexible work options, career development, generous parental leave, and more.

Benefits:

  • Flexible work arrangements
  • Career development opportunities
  • Generous parental leave
  • Competitive compensation package

Other Opportunities:

As a valued member of our team, you will have access to ongoing training and development opportunities, as well as a comprehensive benefits package.

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