Key Account Manager
4 days ago
At Carma, we are revolutionizing the Australian automotive industry with a digital pre-owned car dealership experience that is hassle-free and seamless for our customers. Our diverse team manages everything in-house from engineering to marketing and buying to reconditioning.
We are looking for passionate individuals who can be the voice of Carma and guide our customers through their car-buying journey with energy, empathy, and expertise.
Job DescriptionThe Key Account Manager - Car Buying Experience will be responsible for chatting with customers across multiple channels, handling every question with a friendly and can-do attitude. They will also have the opportunity to level up their car knowledge by staying up-to-date on brands, models, and features.
This role requires being a trusted guide with empathy and understanding, offering advice at just the right moments. The Key Account Manager will identify and solve potential issues before they become problems, delivering fast solutions and an unforgettable buying experience.
They will also take ownership of every interaction, follow up, and close the loop to make every customer feel valued.
What You'll Need- Experience in customer service and a knack for making people feel heard
- Excellent communication skills—written, spoken, and everything in between
- Tech-savviness and quick adaptability to new systems
- Multitasking pro with flexibility to handle changing priorities
- Flexible availability across weekdays and weekends is essential for this role
We love social events and enjoy our open-plan office space with fresh coffee, snacks, and Friday beers. We offer $$ off Carma cars, parts, and NRMA Cove benefits.
Our company values collaboration, innovation, and having a laugh at work. We are committed to diversity, inclusion, and safe work practices. Please let us know if you need any reasonable adjustments during the interview process.
Salary and BenefitsThe estimated salary for this role is $60,000 - $80,000 per annum, depending on location and experience. We also offer additional benefits such as health insurance, paid time off, and professional development opportunities.
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