Rostering Coordinator

1 month ago


Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

We are seeking a highly organized and compassionate Rostering Officer to join our dynamic Child, Youth and Family team at Southern Cross Support Services.

The ideal candidate will possess excellent organizational skills, a strong attention to detail, and a genuine commitment to making a difference in the lives of vulnerable young people.

  • Key Responsibilities:
  • Develop and maintain rosters to ensure optimal coverage and compliance with relevant regulations and guidelines.
  • Coordinate shift allocations, adjustments, and replacements to address any staffing needs or changes.
  • Collaborate with service delivery teams, managers, and other departments to align rosters with service requirements and individual client needs.
  • Process and maintain accurate records of team member availability, leave requests & timesheets in consultation with managers.
  • Address and resolve any rostering-related issues or conflicts in a timely and professional manner.
  • Ensure compliance with industry standards, organisational policies, and legislative requirements.
  • Qualifications and Skills:
  • Previous experience in a rostering or scheduling role, preferably within the disability support or healthcare sector.
  • Solid understanding of the SCHADS award and rostering systems; experience using Visual Care is an advantage.
  • Flexibility to work between the hours of 6am to 6pm on a rotating roster.
  • Excellent organisational and time-management skills with the ability to manage multiple competing priorities in a fast-paced environment.
  • Strong communication skills, both verbal and written, with the ability to interact effectively with a diverse range of stakeholders.
  • Working with Children Blue Card.
  • What We Offer:
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • The chance to make a positive impact on the lives of those we support.


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