Service Coordinator Role
5 days ago
Service Coordinator Position in Townsville
We are seeking a skilled Service Coordinator to join our team in Townsville. This is a fantastic opportunity to work with a well-established and reputable organization in the construction, material handling, and agricultural markets.
About the Opportunity
The successful candidate will be responsible for driving Service revenue through effective coordination of Workshop and Field Service responses. They will liaise with customers, Field Service, and Workshop staff to ensure seamless communication and efficient job allocation.
Key Responsibilities
- To coordinate Field Service and Workshop job allocation, as well as provide parts support
- To respond to customer enquiries in priority order, providing quotations as required
- To coordinate Rental Fleet work requirements through the Workshop
- To process job orders, invoices, and warranty claims
Requirements
- Computer skills including Microsoft and previous exposure to a mainframe operating system
- A good mechanical background in earthmoving equipment will be highly regarded
- A great phone manner and strong communication characteristics
- A proven, well-organized, and systematic approach to the work
Benefits
This role offers a competitive salary package, superannuation benefits, and opportunities for career growth within a stable and reputable organization. The position is based in Townsville, offering a great work-life balance with available rostered day off options.
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