Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia Advanced Navigation Full time
Job Title: Pre-sales Engineer

At Advanced Navigation, we're pushing the boundaries of innovation in AI robotics and navigation technology. As a Pre-sales Engineer, you'll play a crucial role in helping our customers achieve their goals by providing expert technical advice and support.

Key Responsibilities:
  • Research and resolve complex customer technical issues, collaborating with our engineering team to resolve software and hardware bugs.
  • Support the sales team by meeting with key customers, preparing them for customer engagements, and collaborating on the qualification, development, and execution of technical solutions.
  • Manage and maintain regional loan pools, organizing and supporting customer loans from a technical and administrative perspective.
  • Analyze and problem-solve high-level complex issues, providing in-depth technical assistance to account executives, engineers, and product managers.
  • Create and maintain internal and external support documentation, including policies, standard operating procedures, guidelines, knowledge articles, and customer-facing tools.
  • Develop and nurture successful long-term relationships with customers by creating a best-in-class customer experience.
  • Assist with training Support Application Engineers and Sales personnel globally.
Requirements:
  • Bachelor or master's degree in an engineering-related discipline.
  • 3+ years of experience as a Solution/Application/Support Engineer or equivalent customer-facing role, preferably with experience supporting surveying, maritime, or robotic market segments.
  • Ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard.
  • Dedication to delivering a great customer experience while being a creative problem-solver in response to technical, product, and business questions.
  • Experience working in support environments using integrated CRM systems as well as tools such as Matlab for data analysis.
  • Ability to excel in a fast-paced environment, helping customers accelerate their journey to creating an accurate position, velocity, acceleration, and orientation under demanding conditions.
  • Effective presentation crafting and presenting skills.
  • Collaborative and team-oriented mindset for accomplishing goals.
What We Offer:

Our Sydney office is in the heart of the CBD, close to public transport, great restaurants, and cafes. We offer financial support for further education, conferences, meetups, and training courses. We also run an employee assistance program and regular team-building and social activities. You'll have access to weekly yoga, meditation, and Pilates classes, as well as the occasional dance class. Plus, enjoy free coffee and snacks, and fortnightly team lunches.

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