Customer Service Representative

1 week ago


Australia Offshore Virtual Assistants Full time

Offshore Virtual Assistants, a respected home-based outsourcing company, requires a skilled Customer Support Representative to provide exceptional service to our clients in the Sports Products & Accessories industry.

Key Responsibilities:

  • Deliver high-quality customer support through various communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Process orders and transactions efficiently
  • Collect and analyze customer feedback to drive business growth
  • Develop and implement policies and procedures to improve customer satisfaction
  • Manage customer relationships and build trust through effective communication
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • Minimum 8 years of customer service experience
  • Specialist or mid-level experience in customer service
  • Customer service qualifications or similar
  • Strong English communication and writing skills
  • Expertise in data analysis and reporting with proficiency in Excel
  • Experience in document writing and updating
  • Ability to work under pressure and independently

Preferred Skills:

  • Experience with SAP, Zoho Desk, Dear Systems, CIN7 Systems, or similar CRM systems
  • Proficiency in using the Shopify Platform or similar e-commerce platforms
  • Experience with Aircall or Virtual Phone Systems
  • Strong knowledge of Excel features and Google worksheets

About Offshore Virtual Assistants:

We are a home-based outsourcing company that provides exceptional customer support services to our clients. We are committed to delivering high-quality service and building long-term relationships with our clients.



  • Australia 3R Truck Service Full time

    We're a team of professionals who take the time to understand the needs of our customers. That's the key to delivering exceptional service. And that's the secret to building strong relationships with our clients.Advance your customer service career with an excellent opportunity at a leading transportation company.If you're passionate about making a...


  • Australia 3R Truck Service Full time

    We're a team of professionals who take the time to understand the needs of our customers. That's the key to delivering exceptional service. And that's the secret to success in our industry.Advance your customer service career with an excellent opportunity at a leading transportation company.If you're passionate about making a difference in the lives of...


  • Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Westpac Group. As a key member of our branch network, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide personalized banking and financial services to customers, including...


  • Australia Sika Full time

    Job SummarySika Australia is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries and resolve issues in a timely and professional...


  • Australia Wolfrax, Inc. Full time

    Job Title: Customer Service Representative/Business Development ExecutiveWork Type: Remote/Work from HomeExperience: 2-5 Years B2B Sales/Outbound CallingIndustry: Financial Services/BankingCampaign: Outbound Campaign - USASalary: $300 Per MonthTarget: Daily minimum 2 Qualified SubmissionsSchedule: Monday to Friday - Night shift USA TimingsRole...


  • Australia Woodforde Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Woodforde Group. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing tailored solutions to meet the needs of our members.Key ResponsibilitiesCustomer...


  • Australia G8 Education Limited Full time

    About G8 Education LimitedG8 Education Limited is one of Australia's largest early education and care providers, with a network of over 400 centres across the country and a team of over 10,000 dedicated professionals. Our core values of passion, innovation, dedication, compassion, and integrity drive our mission to ensure the health and happiness of future...


  • Australia Sonova Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our hearing clinic in Mermaid Waters, QLD. As a key member of our team, you will play a vital role in providing exceptional service to our clients and helping them manage their hearing health.Key ResponsibilitiesClient...


  • Australia Health Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Health. As a Client Service Representative, you will play a vital role in ensuring a seamless and efficient experience for our clients through timely catering, cleaning, and general housekeeping services within our health unit.Key...


  • Australia Goondiwindi Regional Council Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Service Administration Officer. As the first point of contact for customer calls and face-to-face enquiries, you will provide a level of service that exceeds expectations.Key ResponsibilitiesProvide exceptional customer service to internal and...


  • Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Consumer Connect Banker. As a key member of our Virtual Banking team, you will be responsible for providing exceptional customer service to our clients, handling a variety of customer inquiries, and promoting Westpac products and services.Key ResponsibilitiesCustomer...


  • Australia Chubb Ltd. Full time

    At Chubb Ltd., we're committed to delivering exceptional customer experiences and fostering a culture of inclusivity and flexibility. As a key member of our team, you'll play a vital role in enhancing the experience for American Express, Macquarie, Bendigo Adelaide, and Investec customers by providing superior customer service for all enquiries, including...


  • Australia Horsham Rural City Council Full time

    About the RoleThis position will efficiently and effectively undertake front of house functions, including financial and administrative support, for the Horsham Rural City Council. The role will also assist with aspects of visitor service provision, including handling produce sales, box office sales, requests/enquiries, and providing administrative support...


  • Australia Content-Whale Full time

    About the Role:Votiko, a digital marketing and technology solutions company, is seeking a skilled customer service representative to interact with customers and provide information to address inquiries regarding products and services. The ideal candidate will have a proven track record of successfully meeting sales quotas, preferably over the phone.Key...


  • Australia Regional Express (Rex) Full time

    About the RoleWe are seeking highly motivated and customer-focused individuals to join our team as Contact Centre Consultants at Regional Express (Rex). As a Contact Centre Consultant, you will be responsible for providing exceptional customer service to our passengers through various communication channels.Key ResponsibilitiesHandle all incoming calls,...


  • Australia Whitsunday Regional Council Full time

    We are a local government organization that aims to improve the lives of our community members through better financial services. About The Role We are seeking a Financial Services Representative to join our team in Whitsunday Regional Council. This is a great opportunity for someone who is looking to advance their career in the finance industry. As a...


  • Australia Audika Australia Pty Full time

    Audika Australia Pty is seeking a highly skilled and customer-focused individual to join our team as a Client Service Officer Floater.About the Role:We are looking for a dedicated and enthusiastic professional to provide exceptional customer service and support to our clients in our clinics across Australia.Key Responsibilities:Provide outstanding customer...


  • Australia Kaizen Lab Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Fuel and Convenience Centre Associate at our Millstream Fuel and Convenience Centre. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a safe and clean shopping environment, and maintaining a high level...


  • Australia Dormakaba Full time

    About the RoleDormakaba is seeking a highly motivated and customer-focused individual to join our team as a Service Sales Consultant. As a key member of our sales team, you will be responsible for establishing and nurturing relationships with our clients, identifying opportunities for growth, and representing our company in the market.Key...


  • Australia Apex Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Centre Associate to join our team at Apex Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving their issues in a professional and timely manner.Key ResponsibilitiesProvide...