Customer Experience Manager
5 days ago
We're seeking a Customer Experience Manager to join our team at Officeworks. As a key leader in our stores, you'll be responsible for driving customer satisfaction and loyalty through exceptional service and quality products.
Key Responsibilities- Analyze customer feedback and develop strategies to improve customer satisfaction.
- Lead a team of customer-facing staff, providing coaching and training to ensure excellent customer service.
- Collaborate with other departments to drive business results and achieve operational excellence.
- A proven track record in customer service or retail leadership, with a focus on delivering exceptional customer experiences.
- Strong communication and interpersonal skills, with the ability to build relationships with team members and customers.
- Able to analyze data and develop actionable insights to drive business results.
At Officeworks, we value diversity and inclusion, and are committed to creating an inclusive work environment that supports the growth and development of all employees.
- Professional development opportunities to support career growth and advancement.
- Competitive salaries and benefits packages.
- Flexible working arrangements to support work-life balance.
- Opportunities to participate in community programs and volunteer initiatives.
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