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Customer Experience Manager

1 week ago

City of Casey, Australia Officeworks Ltd Full time

Bigger things happen at Officeworks. Our customers, our team, and our community are at the heart of everything we do. As a Customer Experience Manager, you'll play a pivotal role in crafting unforgettable experiences for our customers.

About Us

We're more than just a retail company - we're a family. We celebrate diversity, inclusion, and being good humans in every decision we make. Our employees enjoy great benefits, including monthly RDOs, generous discounts, and a Growing Families policy.

About the Role
  • Drive customer satisfaction by leading from the front, showcasing exceptional customer service skills.
  • Lead and motivate your team to achieve sales targets and KPIs, while fostering a positive work environment.
  • Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.
  • Maintain accurate inventory levels, guaranteeing our customers have access to what they need.
  • Create engaging shopping experiences that are both visually appealing and safe.
  • Collaborate with fellow leaders and departments to drive overall store success.
About You
  • A solid track record in retail leadership, with a fierce passion for delivering exceptional customer experiences.
  • Outstanding ability to communicate and connect with colleagues and customers alike.
  • You are a leadership legend, adept at building a high-performing team of retail experts.
  • Ability to thrive in fast-paced environments, prioritizing tasks effectively.
  • Ready to dive in head first, getting involved in various aspects of the business.