
Refuge Program Manager
1 week ago
As a senior leader, you will oversee daily operations in a refuge setting and ensure practice standards are met. You will lead and develop a dedicated team, building relationships with the local community and confidence in the program.
Key responsibilities include:
- Overseeing daily operations in the refuge and ensuring practice standards are met
- Leading and developing a dedicated and driven team
- Building relationships with the local community and confidence in the program
- Ensuring that case management is completed on time and to a high standard
- Conducting intakes with new clients, including risk assessments and relevant referrals
- Providing support and professional supervision for staff
- Working with families to source appropriate, safe and sustainable accommodation free from violence and/or working with families in an outreach capacity
- Ensuring compliance with service agreements, policies, procedures and legislation, and compiling relevant data to acquit reporting requirements
To be successful in this role, you will have:
- Experience working with women, children and young people who have experienced domestic and family violence
- Knowledge of best practice, professional standards, and relevant research in the field of domestic and family violence
- Experience in coaching, mentoring and the transfer of skills and knowledge to others
- Demonstrated understanding of the ways in which cultural contexts influence practice approaches
- Current valid driver's licence
- A Bachelor of Social Work, Psychology or relevant Human Service Qualification and/or significant experience managing a similar service
This role offers a range of benefits, including:
- Award rate salary (SCHADS Level 6.1 - $51.90 per hour) plus full salary packaging benefits
- Professional supervision training and monthly supervision sessions
- 3 days (pro rata) of gifted festive leave between Christmas and New Year, in addition to regular leave benefits
- Health and wellbeing support, including EAP and professional supervision, as well as internal networks to support our diverse workforce
- Opportunities to deploy interstate for emergency response and other program requirements
We are a learning organisation that invests in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.
We are creative, connected and accountable, bringing energy, guts and ideas to all we do to champion children in Australia and partner with families, communities and partners to bring about change.
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