Senior Domestic Violence Service Manager

7 days ago

Australia beBeeLeadership Full time $96,000 - $105,500

About us

We operate independent, secure units for women and children escaping domestic violence. We provide safe accommodation while they consider their long-term options.

Our services are part of a dynamic network working together to deliver high-quality support to families affected by domestic and family violence.

Our mission is to ensure that everyone understands their rights. We champion the rights of children and young people and work with their caregivers to help them develop, learn, and thrive.

Our people are local, reflective of the communities we serve. We have teams in every state and territory, as well as in regional and remote areas.

In this full-time role, you'll be responsible for managing the day-to-day operations of our refuge. You'll ensure the delivery of quality services within contractual and compliance obligations.

You'll provide supervision and development support to a team of Family Support Specialists and Child Support Specialists. This role works Monday to Friday, 9am-5pm, with on-call responsibilities on a rotating roster.

Key Responsibilities:

Provide feedback to your team to ensure quality service delivery by maintaining team awareness of role responsibilities and outcomes.

Provide effective leadership to a team of practitioners, including direct supervision, coaching, development, capability building, and performance management.

Ensure timely and accurate monitoring, evaluation, and reporting on programmatic inputs, deliverables, and outcomes.

Maintain effective stakeholder relationships by liaising and consulting with local communities, professionals, service providers, and referral services.

Identify, manage, and monitor risks to program/service delivery, quality, staff wellbeing, and Child Safeguarding.

Provide advocacy within the broader service system on behalf of children, parents, and/or carers.

Requirements:

Strong knowledge of domestic and family violence and its impact on families and communities.

Strong leadership skills to motivate and guide a high-performing team to achieve collective goals, program, and client outcomes.

A genuine passion to support and manage a high-performing team to meet and exceed objectives and achieve positive outcomes for children and young people.

Foster a collaborative outcome-driven culture implementing strategies to enhance team performance and model effective communication to foster a positive and inclusive work environment.

This role requires a Bachelor of Social Work, Psychology, or relevant Human Service Qualification and/or significant experience managing a similar service.

A current valid driver's licence.

Knowledge of best practice, professional standards, legislation, and relevant research in the field of domestic and family violence.

Experience in coaching, mentoring, and the transfer of skills and knowledge to others.

**You must possess:** A deep understanding of domestic and family violence and its effects on individuals and communities.

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