Senior Client Advocate

2 weeks ago

Brisbane, Queensland, Australia beBeeLitigation Full time $100,000 - $140,000
Job Title: Litigation Client Services Manager

Elevate Your Career in a dynamic and highly regarded litigation team.

  • Manage incoming enquiries from clients, referrers, and new prospects.
  • Obtain relevant details of client enquiries and provide initial support before booking appointments with lawyers.
  • Maintain and enhance the client experience by managing all aspects of client services.
  • Support the department manager in the day-to-day management and support of the litigation department.
  • Provide paralegal support in client matters, including administrative and legal tasks.
  • Book appointments and manage diaries.
  • Qualify enquiries in line with firm processes and procedures.
  • Liaise with clients and witnesses to ensure smooth case progression.
  • Assist with reporting, data entry, and dictation (if required).
  • Support marketing efforts for the department.
  • Collaborate with lawyers, paralegals, and senior staff to ensure client satisfaction.
About You:
  • Experience in client services, sales, or a similar role.
  • A passion for helping people and delivering exceptional client experiences.
  • Strong communication and client liaison skills.
  • High-level organisational skills and ability to prioritise tasks.
  • Exceptional attention to detail and problem-solving abilities.
  • A collaborative team player attitude with a proactive and positive approach.
  • Tech-savvy with advanced computer skills.
  • Experience with LEAP and CRM systems is desirable but not essential.
What We Offer:
  • Attractive remuneration that recognises your expertise.
  • Exceptional training programs and career development opportunities.
  • A full-time role in a modern office offering a perfect balance of productivity and comfort.
  • A supportive workplace culture that values collaboration and innovation.
  • Flexibility for remote work when required.
  • Mentoring and support from experienced senior professionals.
  • A beachside office location with stunning views.

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