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Regional Support Manager
2 months ago
We are seeking a highly skilled and experienced Regional Support Manager to join our team at Estia Health. As a key member of our leadership team, you will be responsible for providing quality clinical care and customer service to our residents and their families.
Key Responsibilities- Act as a conduit between on-site Residential Aged Care Managers and Corporate Head Office functions.
- Drive achievement of all Facility compliance standards, including Accreditation, WHS, and Hospitality Standards.
- Support Residential Aged Care Managers with management of financial KPIs, commercial reporting, and workforce requirements.
- Support Residential Aged Care Managers to manage financial results within non-wage costs.
- Lead and support with SIRS reporting and investigations.
- Implement and monitor non-clinical initiatives and standards.
- Support teams through change management processes.
- Collaborate with all levels of care home staff through complex processes.
- Build positive relationships with internal and external stakeholders.
- Support Residential Aged Care Managers to resolve resident, family, and consumer feedback.
- Represent the region at quarterly state WHS Meetings.
- Support the Regional Manager with key operational role recruitment.
- Lead projects and support sites throughout the region.
- Support homes with COVID/Outbreak response.
- Provide on-call support to Home leaders.
- A minimum of 5 years' experience in leading and driving successful change implementation across aged care.
- Proven track record in successfully driving and achieving aged care accreditation standards across multiple sites.
- Demonstrated leadership capability with a proven ability to lead change and improvement in an environment of ambiguity.
- Demonstrated influencing skills across internal and external stakeholders to achieve desired business outcomes.
- Demonstrated ability to deliver outstanding customer service and possesses a consistent customer-first approach.
- Demonstrated experience in developing and implementing strategic operational plans and strong track record of driving change and compliance.
- Exceptional team building skills, including the demonstrated capability to build strong relationships across internal and external stakeholders.
- Knowledge and understanding of funding, health/aged care national policy, and regulation that affects growth.
- Advanced knowledge and understanding of quantitative data and qualitative data, highly developed analytical, communication, and critical thinking skills.
- Keen passion for promoting positive resident outcomes.
Estia Health is a leading provider of aged care services in Australia, with a commitment to delivering exceptional care and support to our residents. We are a place where everyone belongs, with a purpose to enrich and celebrate life together.
We offer a caring, people-centered workplace where employees are valued and empowered with opportunities to learn and grow. If you are passionate about delivering outstanding care and customer service, we encourage you to apply for this exciting opportunity.