Regional Service Delivery Manager

3 weeks ago

Melbourne, Victoria, Australia SDAH Saputo Dairy Australia (Holdings) Full time
Regional Service Delivery Manager

**Job Summary**

We are seeking a highly skilled Regional Service Delivery Manager to join our team at SDAH Saputo Dairy Australia (Holdings). As a key member of our IT department, you will be responsible for managing and delivering IT infrastructure and services for our division.

**Key Responsibilities**

* Define regional service requirements in partnership with IT Business partners and the division(s)
* Participate in the regional project and budget review process
* Ensure the successful delivery of global infrastructure services within agreed service levels
* Monitor and manage services against defined KPIs and SLAs
* Communicate to users in the region
* Contribute to global service management processes and capability
* Assist in SLA negotiation efforts with Business Unit(s)
* Manage IT procurement in the region
* Facilitate the Major incident process in the region
* Act as the primary point of contact in the region on all Global Infrastructure activities
* Participate in projects testing and validation steps required to ensure smooth implementation of technology and services in their region
* Provide regional input to the global infrastructure roadmap, standards, methodologies, tools, etc.
* Approve and communicate service impacting changes in the region
* Provide requirements in relation to new infrastructure technology solutions
* Bring specific regional requirements to the Global Core Technology team
* Maintain key vendor relationships based on regional needs
* Support the Core Technology IT Infrastructure staff based in the region
* On-the-ground execution support
* Regional input to Global architecture and technology decisions

**Business Partnering**

* Act as the point of contact in the region for all Global Infrastructure & Services activities
* Manage business relationships in partnership with VP IT / IT BP
* Validate priority demands with IT BP
* Liaison with OT function in division

**How You Will Make Contributions Matter**

* Projects and Initiatives
* Support global infra initiatives in the region
* Provide on-the-ground execution support
* Engage the right team for intake (e.g., first to IT BP to validate priority, then to I&S Management & Planning intake process)
* Participate in initiatives to ensure regions can provide support for solutions
* Contribute to global projects and initiatives
* M&A: lead integration activities on-the-ground, represent I&S, support with managing change for infrastructure roles on the ground (in collaboration with PM)

**IT Management and Planning**

* Manage regional vendor relationships & IT procurement, manage local IT inventory
* Provide input into planning based on regional needs
* Manage local IT infra budget/direct site charges with IT BP & regional finance
* Managing planned and ad hoc projects and activities aligned to budget cycle

**Key Relationships**

* Business Partners (IT BP) (up to and including leadership teams in the business unit)
* Global Core teams
* Business units (all sites in the region)
* Team
* Inspire and motivate team, provide direction and manage performance
* Guide, support, coach, and mentor team members
* Review the work and proposals of team members
* Encourage team to work collaboratively to contribute to achieving the team's success
* Commercial / Vendor management

**You Are Best Suited for the Role If You Have the Following Qualifications**

* Bachelor's degree in business, computer science, engineering, or information technology
* 7+ years of relevant experience in IT service management, infrastructure operations management, and/or IT project management
* 3+ years of experience working in IT service and operations
* 3+ years of experience working hands-on in an infrastructure domain
* Strong leadership, change management, influence, and collaboration skills
* Proven success supporting infrastructure for a company or business unit
* Experience in CPG/manufacturing IT environment and with Operational Technology
* Experience with infrastructure integration in the context of Merger and Acquisition
* Strong written and oral communication skills at all levels of an organization
* Adept at building relationships with internal teams and external partners
* Strong ability to operate in complex, fast-paced project environments with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones, and languages
* ITIL / ITSM certification would be a nice asset to have

**About Us**

As a leading dairy processor in Australia, SDAH Saputo Dairy Australia (Holdings) produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley, and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

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