Help Desk Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $130,000

We are seeking an organized and proactive individual to take on the role of Service Desk Manager.

This is a pivotal position that will play a key role in ensuring the creation and ongoing smooth operation of our service desk function. You will lead efforts to deliver exceptional service to our customers, leveraging the latest technologies and best practices.

Responsibilities include:

- Establishing and maintaining strong client relationships

- Leading and developing a team of technical professionals within the service desk

- Overseeing the resolution of incidents and problems

- Monitoring service performance metrics

- Implementing and maintaining risk management strategies

Requirements:

- Proven experience in Service Desk Management

- Strong leadership abilities

- Client-centric mindset

- Proficiency in problem-solving and analytical skills

Benefits:

- Salary: $130,000

- Superannuation

- Annual bonus

- Expenses paid

- Funding for training and development opportunities

- Hybrid working options

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