Financial Product Specialist

6 days ago

Wagga Wagga, Australia beBeeCustomerService Full time $60,000 - $100,000
Customer Service Representative

At our bank, we value the unique experience you bring to our team. As a key point of contact for customers, you will create a welcoming and supportive environment from the moment they walk in.

You will engage with customers to understand their needs, using your knowledge of our financial products and services to offer holistic banking solutions.

By addressing their everyday banking queries and referring them to the right specialists, you will help ensure each customer receives tailored support and guidance.

  • Assist customers with banking transactions including cash deposits and withdrawals;
  • Maintain accurate cash handling and ensure end-of-day balancing;
  • Educate customers on digital platforms such as online banking and mobile apps;
  • Identify opportunities to improve customers' financial wellbeing through tailored solutions;
  • Ensure compliance with regulatory requirements and internal policies.

This is a part-time role with a variable schedule across Monday to Friday.

Key Requirements:

  • Customer Service Experience: ideally in a customer-facing role;
  • Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy;
  • Personality: an energetic personality coupled with a genuine passion for helping people;
  • Resilience: ability to remain calm and composed whilst handling challenging situations;
  • Adaptability: a will to learn and adapt to new procedures and technologies.

We provide comprehensive training on our banking products and services and offer hands-on guidance and resources to help you succeed in your new role.

Why Work With Us?

We're dedicated to becoming our customers' #1 banking partner for life. In return, we're committed to making us the best place to work in the country.

We offer a range of benefits, including:

  • Special offers on banking products;
  • A variety of leave options;
  • Tailored learning and development opportunities;
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

We believe that everyone deserves to thrive in their career and have access to the resources and support needed to succeed.

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