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Customer Banking Professional

2 months ago


Mt Lawley, Western Australia CommBank Full time
About the Role

We are seeking a highly skilled Customer Banking Specialist to join our team at CommBank. As the public face of our organization, you will deliver a seamless banking experience to our customers, providing them with expert advice and guidance on their financial needs.

Key Responsibilities

  • Conduct in-depth conversations with customers to understand their financial goals and objectives
  • Support customers with enquiries, cash handling, and transactional services
  • Complete Financial Health Checks to assess customers' financial needs and identify areas for improvement
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options
  • Problem solve and provide effective solutions while championing our risk-adverse culture

Requirements

  • Proven experience delivering exceptional customer service in a financial services or retail environment
  • Excellent communication skills and the ability to articulate financial terms in a clear and concise manner
  • The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the centre of everything you do
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

About CommBank

As a leading financial institution, CommBank has been serving our local communities for over 100 years, with market-leading products, services, and technology. We deliver a seamless banking experience to over 10 million personal and small business customers, making a real impact at all stages of people's lives.

Aboriginal and/or Torres Strait Islander people are encouraged to apply