Cloud Engineering Specialist

5 days ago


Sydney, New South Wales, Australia AC3 Australia Full time

Company Overview

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AC3 Australia is a leading ICT MSP, specializing in secure multi-cloud solutions. As a trusted partner to over 700 enterprise customers, we pride ourselves on delivering exceptional technology support.

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About the Role

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We are seeking an experienced Cloud Support Engineer to join our CloudOps Engineering Team. This role involves providing technical support to our customers across multiple cloud platforms, ensuring maximum uptime and resolving complex technical issues.

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Key Responsibilities

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  • Provide technical support via phone, live chat, or ITSM tooling
  • Develop and maintain specialist knowledge in supported products and services
  • Identify complex technical issues for escalation to specialized staff and vendors
  • Maintain current knowledge and hands-on skills for key technologies

Essential Skills & Experience

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  • 5+ years experience as a Systems Administrator managing Windows and Linux server operating systems
  • 5+ years experience with AWS and VMware based cloud platforms
  • Strong experience with CLI in AWS and Linux
  • Experience supporting multiple customers across multiple platforms
  • Experience using Service management tools, preferably ServiceNow

Culture

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As a valued member of our team, you will be part of a culture that prioritizes company culture and employee satisfaction. We believe in family values, open communication, and genuine recognition.

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Benefits

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  • Genuine flexibility and work/life balance
  • Company benefits including discounted lifestyle services
  • Convenient Sydney CBD location - Brand new offices
  • Work with proactive and open-minded leadership
  • $115,000 - $125,000 base + super + allowances + paid on-call + bonus

Join Our Team

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We offer a competitive salary, excellent benefits, and opportunities for professional growth. If you are passionate about cloud engineering and customer support, please submit your application.



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