Cloud Solutions Engineer

2 weeks ago

Sydney, New South Wales, Australia Microsoft Full time

We are seeking a talented Cloud Solutions Engineer to join our team at Microsoft. As a member of our Customer Experience and Success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

About the Role:

This is a unique opportunity to leverage your technical expertise and passion for problem-solving to make a meaningful impact on our customers' success. You will be responsible for analyzing customers' Azure problems, developing solutions, and providing top-notch technical support via email, telephone, and electronic services.

Responsibilities:

  • Analyze customers' Azure problems and develop solutions to meet their needs.
  • Take responsibility to see that technical issues are resolved, which will involve problem solving, debugging, troubleshooting, correcting code.
  • Communicate technically complex information with Microsoft's developer customers.
  • Continually learn technologies and develop deep expertise in software development and cloud-related tech.
  • Share knowledge and key learnings with the team.
  • Document work completed, and time spent on customer issues.
  • Create advanced technical content including blog articles, samples, and training.
  • Provide actionable feedback to the engineering teams.
  • Participate actively in regular technical triage meetings.

Requirements:

  • At least one year experience in software development, technical/software/product support, systems development, IT Dev Ops or consulting.
  • Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively.
  • Able to work both independently and in a team environment.
  • Strong problem-solving skills are essential, including the ability to debug applications written in native or managed code.

Benefits:

  • Industry leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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