Senior Application Support Analyst

4 days ago

Bedford Park, South Australia Royal Bank of Canada Full time
Job Title: Senior Application Support Analyst

Job Summary:

As a Senior Application Support Analyst at Royal Bank of Canada, you will be responsible for providing leadership to the global application support team and ensuring maximum uptime by providing continual 24x7 support. You will be managing large-scale structured applications and driving strategic initiatives related to process improvement, release automation, proactive monitoring automation, and enforcing compliance across the applications to drive down incidents and bring efficiency in the operations.

Key Responsibilities:

* Provide leadership to the global application support team and ensure maximum uptime by providing continual 24x7 support.
* Manage large-scale structured applications and drive strategic initiatives related to process improvement, release automation, proactive monitoring automation, and enforcing compliance across the applications.
* Identify operational risks and control deficiencies in the business, review and comply with firm policies applicable to business activities.
* Liaise with internal development teams and external vendors to resolve support issues of Fixed Income Derivative applications.
* Provide regular updates and status to all stakeholders on open issues and ensure systems delivered to production environments meet enterprise quality requirements.

Requirements:

* 8+ years of experience in IT, minimum 2-3 years of experience in the financial industry.
* Prior in-depth experience in implementing and supporting large-scale production systems.
* Knowledge of Fixed Income Trading activities, Market Data Feeds, and applications such as Murex, Bloomberg, and other Derivative risk systems.
* Strong experience on Linux, Windows, SQL Server, and Application monitoring tools.

What We Offer:

* A comprehensive Total Rewards Program including bonuses and flexible benefits.
* Leaders who support your development through coaching and managing opportunities.
* Ability to make a difference and lasting impact.
* Work in a dynamic, collaborative, progressive, and high-performing team.
* A world-class training program in financial services.
* Flexible work/life balance options.

About Us:

At Royal Bank of Canada, we thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

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