Senior Application Support Analyst
22 hours ago
Job Summary
We are seeking a highly skilled Senior Application Support Analyst to join our team at Royal Bank of Canada. As a key member of our Global Application Support team, you will be responsible for providing technical support and guidance to our business users, ensuring the smooth operation of our Fixed Income Derivatives applications.
Key Responsibilities
- Provide technical support and guidance to business users, resolving issues and improving system performance.
- Collaborate with development teams to identify and implement process improvements, ensuring compliance with regulatory requirements.
- Lead the Global Application Support team, providing coaching and mentoring to team members, and ensuring the team is equipped to handle complex technical issues.
- Develop and maintain technical documentation, ensuring that all team members have access to accurate and up-to-date information.
- Participate in the development and implementation of new applications and systems, ensuring that they meet the needs of our business users.
Requirements
- 8+ years of experience in IT, with a minimum of 2-3 years in the financial industry.
- Strong technical skills, including experience with Linux, Windows, SQL Server, and application monitoring tools.
- Knowledge of Fixed Income Trading activities, Market Data Feeds, and applications such as Murex, Bloomberg, and other Derivative risk systems.
- Excellent communication and leadership skills, with the ability to work effectively with business users, development teams, and other stakeholders.
What We Offer
- A comprehensive Total Rewards Program, including bonuses and flexible benefits.
- Leaders who support your development through coaching and managing opportunities.
- The ability to make a difference and lasting impact in our organization.
- A dynamic, collaborative, and progressive work environment.
- A world-class training program in financial services.
- Flexible work/life balance options.
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