Technical Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $85,000 - $99,000
Job Overview

This is an exceptional opportunity for someone embarking on their IT career or possessing up to 2 years of experience in a similar role, particularly within professional services.

Key Responsibilities:
  • Deliver Level 1 hardware, software, and user support across the organization.
  • Provide high-quality customer service through in-person interactions, phone calls, and remote tools.
  • Manage incidents and service requests effectively using the firm's ticketing system.
  • Resolve basic technical issues including Microsoft 365, printing, network access, and mobile device support.
  • Identify complex issues and escalate them to senior IT staff or other technical teams as required.
About You:
  • Entry-level to 2 years' experience in helpdesk, IT support, or service desk environments.
  • Strong interpersonal and communication skills with a customer-centric approach.
  • Experience with Windows 11, Office 365, Active Directory, and basic networking is advantageous.

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