Technical Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeSupport Full time $75,000 - $85,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and ensuring the smooth operation of our products or services.

Your primary objective will be to diagnose and resolve technical issues in a timely and professional manner. You will work closely with our customers to understand their needs and provide solutions that meet their expectations.

  • Technical Support: Respond to customer inquiries related to technical issues via phone, email, or in-person by providing accurate and timely solutions.
  • Troubleshooting: Perform initial diagnostic procedures to identify the root cause of device malfunctions, network connectivity problems, and configuration errors.
  • Documentation: Maintain detailed records of customer interactions, issues reported, troubleshooting steps taken, and solutions provided in the ticketing system.

Key Responsibilities:

  • Provide first-line technical support to customers via various communication channels.
  • Detect and resolve technical issues using problem-solving skills and knowledge of our products or services.
  • Collaborate with internal teams to ensure seamless issue resolution and prevent recurring issues.

This is an excellent opportunity for individuals who are passionate about technology and delivering exceptional customer experiences. If you are a motivated and detail-oriented individual with a strong technical background, we encourage you to apply for this role.

Requirements:

  • Education & Experience: High school diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field preferred but not mandatory.
  • Skills & Competencies: Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications.
  • Familiarity with Networking Concepts: IP addressing, Wi-Fi configuration, and troubleshooting connectivity issues.

Benefits:

  • Opportunity to Work with Advanced Technology: Our company utilizes cutting-edge technology to deliver innovative solutions to our customers.
  • Professional Development: We offer opportunities for continuous learning and skill development to help you grow professionally.

Additional Requirements:

  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong communication and interpersonal skills.

  • Technical Support Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeSupport Full time $75,000 - $95,000

    Technical Support SpecialistWe're seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing exceptional technical support to end-users, resolving hardware and software issues promptly and effectively.Key Responsibilities:Install, configure, and maintain desktops, laptops,...

  • Technical Support Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeField Full time $70,000 - $75,000

    Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist. In this role, you will play a vital part in delivering technical support and service excellence across customer sites.As a key member of the Field Services team, you will work closely with the Service Manager to provide a full range of technical...

  • Technical Support Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our customer service team.This role involves owning and resolving complex customer technical issues through troubleshooting and problem-solving.You will collaborate with cross-functional teams, leveraging tools and best practices to deliver exceptional customer...

  • Technical Support Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeComputer Full time $90,000 - $120,000

    Technical Support SpecialistThe role of a Technical Support Specialist involves providing expert assistance to ensure the smooth operation of computer systems.Key Responsibilities:Offer technical guidance and support to guarantee system stability and efficiency.Monitor system performance, identifying areas for improvement and implementing...

  • Technical Support Specialist

    15 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $40,000 - $80,000

    Technical Support Specialist OverviewOur Technical Support Specialists work collaboratively in a team to provide expert support to customers, partners, and large enterprises. They leverage their technical knowledge to resolve issues and deliver exceptional customer experiences.Key ResponsibilitiesServe as a trusted advisor, providing level 1-2 support for...

  • Technical Support Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeSupport Full time $110,000 - $155,000

    Job DescriptionWe are seeking a skilled Technical Support Specialist to troubleshoot and resolve customer technical issues.This role allows you to work independently and collaboratively with internal teams to deliver exceptional support.

  • Technical Support Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time

    Technical Support Specialist Role">We are seeking an experienced Technical Support Specialist to join our team in Sydney. As a key member of our Customer Support function, you will be responsible for handling complex customer inquiries, providing guidance and expertise to other support team members, and collaborating with internal and external product...

  • Technical Support Specialist

    15 hours ago

    Sydney, New South Wales, Australia beBeeTechnician Full time $60,000 - $80,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide high-quality technical services and support to our clients.The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work independently with minimal supervision.The successful candidate will be...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Jomablue Full time

    Join or sign in to find your next jobJoin to apply for the Technical Support Specialist role at JomablueJoin to apply for the Technical Support Specialist role at JomablueGet AI-powered advice on this job and more exclusive features.About UsJomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Jomablue Full time

    Join or sign in to find your next jobJoin to apply for the Technical Support Specialist role at JomablueJoin to apply for the Technical Support Specialist role at JomablueGet AI-powered advice on this job and more exclusive features.About UsJomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite...