IT Operations Manager

1 week ago

Canterburybankstown Council, Australia Independentschools Full time
About the Role

An exciting opportunity exists for an IT Operations Manager to join our dynamic ICT Department at Camberwell Grammar School.

This is an ongoing full-time position that will manage a team of three, leading the Helpdesk team to provide efficient, friendly, and solutions-focused support to the school community.

The IT Operations Manager will oversee the lifecycle of staff and student devices and learning spaces, and support multiple applications and installations across the school, including AV technology.

This includes managing and supporting the coordination of responses to IT and AV requests, device purchasing, deployment and maintenance, and IT services reporting and asset management.

The role also includes providing high-level technical support, mentoring, and training to the Helpdesk team.

The IT Operations Manager will manage request escalations and relationships with external vendors and service providers and create resources and documentation to improve end-user knowledge and ensure business continuity.

Responsibilities
  • Demonstrate a strong customer service culture, ensuring a service delivery approach that is responsive within reasonable timeframes to address the issues, inquiries, and requests of staff, students, and parents.
  • Coordinate the Helpdesk staff in a positive, clearly communicative, and supportive manner while contributing to the overall development and improvement of ICT support within the school.
  • Coordinate ICT staff on allocating tickets and manage the timely completion and documentation of tickets by staff including escalating, coordinating, and monitoring higher-level support.
  • Monitor and record software licensing.
  • Deployment of staff devices, Chromebooks, and iPads via MDM (JAMF, Google Workspace, and Intune).
  • Assist with the development of the BYOD portal and coordination of BYOD laptop rollouts, including orders, delivery, unpacking, scanning, assigning, and preparing laptops.
  • Oversee and liaise with external contractors, vendors, and support organisations regarding laptop repairs and process insurance claims as well as purchase of hardware.
  • Perform various other duties as required.
About You

You are a people person, with keen analytical, technical, and communication skills.

You hold previous experience in leading ICT service delivery teams and have demonstrated problem-solving and troubleshooting skills in a similar role.

You are able to work with minimal supervision and be accountable for outcomes, as well as hold a high level of knowledge regarding legal and confidentiality requirements.

You will hold appropriate qualifications or relevant experience in an ICT setting.

Why Join Camberwell Grammar School?

At Camberwell Grammar, we have a vision of learning which encompasses all aspects of life – not just the intellectual, but also the social, cultural, physical, and spiritual.

Our programs are deliberately structured to educate the whole student – not just the mind.

We hope to educate committed citizens of the future, interested and passionate about the problems facing our world and with the skills necessary to do something about them.

You will play a pivotal role in this vision.

Benefits of Working at Camberwell Grammar School
  • Professional learning and development opportunities
  • Competitive remuneration
  • Access to outstanding state-of-the-art facilities
  • A progressive, supportive, and well-resourced environment
  • A welcoming, innovative, and passionate team
  • Generous leave provisions
  • On-site parking

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