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Retail Operations Strategist

3 weeks ago

Sydney, New South Wales, Australia beBeeExcellence Full time $100,000 - $150,000
Operational Excellence Leader

 

Drive strategic initiatives and shape the retail operations landscape.

We are seeking a highly experienced Operational Excellence Leader to plan, execute, and optimise all operational initiatives across our retail store network.

This pivotal role is responsible for enhancing efficiency and consistency through process management, leading change for new systems and strategies, and overseeing the successful implementation and continuous optimisation of critical retail systems like POS and ERP.

Ultimately, this position drives a culture of continuous improvement and operational excellence to boost profitability and customer satisfaction within the retail division.

The Operational Excellence Leader will play a key role in our evolving global luxury brand.

Key Responsibilities:
  • Process Management: Analyse, streamline, and document comprehensive operational workflows to significantly enhance efficiency, consistency, and scalability across all retail touch points.
  • Change Management: Lead and champion smooth transitions for all new systems, processes, and retail strategies.
  • System Implementation & Optimisation: Oversee the successful implementation and continuous optimisation of critical retail systems, including Point of Sale (POS) and Enterprise Resource Planning (ERP) systems.
  • New Store Fit-outs & Expansion: Collaborate closely with the Retail Director on all new store development.
  • Store Maintenance & Facilities Management: Establish and oversee a proactive store maintenance program.
  • Omni channel Experience & Stock Integrity: Create a seamless omni channel experience for clients by optimising processes related to stock integrity.
  • Operational Excellence Leadership: Drive a culture of continuous improvement and operational excellence throughout the retail division.
Requirements:
  • 5+ years of experience in driving operational efficiency and standardisation within a retail environment.
  • A Diploma-level qualification, or Bachelor's equivalent in a related field.
  • Strong technical and systems knowledge ideally - shopify, cin7, omneo, acuity, brauz IQ.
  • Highly effective communication and interpersonal skills.
  • Proven change management experience.
  • Excellent problem-solving and decision-making abilities.