Store Leadership Position

16 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $67,000
Store Leadership Role

This is a senior level position for a store manager who will take ownership of their store's performance, focusing on creating exceptional customer experiences that drive sales and profitability.

Main Responsibilities
  • Deliver exceptional customer service by guiding the team to provide personalized styling advice, product knowledge, and a memorable in-store experience.
  • Interpret sales data to drive performance and take ownership of the store's commercial success.
  • Lead a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
  • Manage recruitment processes and ensure effective onboarding and training for all new team members.
  • Identify high-potential individuals and create tailored development plans to support their career growth.
  • Manage all aspects of store operations, including compliance and visual merchandising, to ensure operational efficiency and uphold high standards of excellence.
Qualifications
  • Leadership: Proven ability to lead teams in fast-paced retail environments, delivering high standards of customer service while driving sales and profitability.
  • Customer Focus: Strong customer-centric mindset, track record of aligning business actions with customer feedback to drive performance.
  • Business Acumen: Demonstrated business acumen with the ability to align commercial goals with customer needs.
  • Eager to Learn: Open to feedback and actively seeking opportunities for personal and professional development.
  • Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
  • Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
  • Adaptability & Flexibility: Embracing change with agility, responding effectively to new opportunities and challenges.
  • Operational Excellence: Elevating store presentation and operational standards, resulting in increased sales and positive customer feedback.
  • English language skills to serve English-speaking customers and liaise with internal stakeholders.

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