Service Advisor
1 month ago
Job Title: Service Advisor - Equipment Solutions Specialist
Location: Not Specified (Assuming Canada)
Salary Range: $60,000 - $80,000 per year
About the Role:This is a key position within our Service Department, responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
- Field internal and external customer inquiries to the Service Department, ensuring timely resolution and excellent customer service.
- Open work orders as directed by the Service Manager/Shop Foreman, maintaining control until they are closed and invoiced.
- Maintain Service Department filing and records, ensuring all documentation is up-to-date and easily accessible.
- Update customer profiles using equipment, hours, or other information from the customer work orders.
- Prepare Service Technician efficiency reports, highlighting areas for improvement and enhancing productivity.
- Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up.
- Perform other duties as assigned by the Service Manager or Shop Foreman.
We're looking for an exceptional individual with:
- Knowledge of office procedures and general understanding of mechanical/technical terms.
- Experience with standard desktop applications, such as Microsoft Office, and internet functions.
- Year 12 completion or relevant experience in a related field.
- Ability to work under pressure, prioritize tasks, and maintain a collaborative approach.
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We operate across Canada, New Zealand, and Australia, with a global team united by one purpose: enabling our customers' success through practical and reliable equipment solutions and support.
Our customers rely on us to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. At Brandt, we believe outstanding people combined with our committed and passionate culture are key to our customers' success.
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