Operational Claims Manager

1 week ago

Sydney, New South Wales, Australia beBeeClaims Full time $79,500 - $99,375

Job Overview

We are seeking an experienced Operational Claims Manager to join our team. In this role, you will be responsible for managing assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering outstanding customer service.

About the Role

  • Assessing & Towing Coordination: You will support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
  • Towing Operations Management: You will coordinate and oversee towing operations, negotiating and managing towing and storage costs.
  • Risk Identification: You will identify and communicate risks or sensitive claims to ensure the right assessor is allocated.
  • Claims Cost Management: You will ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
  • Negotiations: You will negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
  • Customer Service & Relationship Management: You will manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims.
  • Claim Progress Updates: You will keep customers, intermediaries, and stakeholders informed of claim progress.
  • Correspondence Management: You will prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.
  • Claim Fulfilment Management: You will gather and interpret information for claims and make appropriate decisions.
  • Action Plan Creation: You will create and manage action plans for claim fulfilment.
  • Service Provider Selection: You will select service providers and manage service delivery, recording accurate claim information in the system.

Requirements

  • You must have industry or assessing-related qualifications (desired).
  • You must have a proven record of delivering excellent customer service.
  • You must possess exceptional listening, communication, and negotiation skills.
  • You must demonstrate empathy and build rapport with customers, intermediaries, and key partners.
  • You must have strong problem-solving skills, commercial acumen, and cost management awareness.
  • You must be able to manage high-volume workloads, prioritise effectively, and work under pressure.
  • You must be self-motivated, accountable, and eager to learn quickly.

About Us

We celebrate diversity and welcome all voices. Our goal is to build a better, more sustainable future – for our customers, communities, and teams.

  • Motor Claims Administration

    1 week ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time

    Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD.**What We Offer**- Competitive...

  • Motor Claims Consultant

    1 week ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time

    **About Us**Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD.**What We Offer**-...

  • Motor Claims Administration

    2 weeks ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time $90,000 - $120,000 per year

    Advent Claims Australia is a trusted Third Party Authority (TPA) representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced Motor Recovery / Settlements Specialist to join our friendly, professional team in Sydney's CBD.What We OfferCompetitive remuneration...

  • Motor Claims Consultant

    16 hours ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time $537,777 - $8,914,163 per year

    About UsAdvent Claims Australia is a trusted Third Party Authority (TPA) representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced Motor Recovery / Settlements Specialist to join our friendly, professional team in Sydney's CBD.What We OfferCompetitive remuneration...

  • Claims Operations Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeOperations Full time $180,000 - $225,000

    Job Title: Claims Operations ManagerWe are seeking a skilled Claims Operations Manager to oversee end-to-end claims and legal operations management within our medical indemnity business.This role involves driving process excellence across claims and legal management, ensuring critical operations are executed in alignment with standard processes and service...

  • Claims Operations Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeClaims Full time $120,000 - $140,000

    At the forefront of claims performance, we're seeking a highly skilled professional to lead our teams and drive excellence.The roleWe're investing in our capability to meet the needs of our members and deliver exceptional results. This position will oversee administrative support, relief, and specialized claims resources and analytics, providing a genuine...

  • Senior Claims Operations Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeClaims Full time $150,000 - $180,000

    Job Title: Senior Claims Operations ManagerAbout the RoleWe are seeking an experienced senior professional to lead our claims operations in Sydney. As a leader, you will be responsible for overseeing the day-to-day activities of the assigned team and providing guidance on claims management, process improvement, and quality.You will also be responsible for...

  • Claims Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCase Full time $110,000 - $118,000

    **Job Description:**The Case Officer is responsible for the first point of contact for insurance claim lodgment and assessing eligibility to access super under grounds of Death/Terminal Illness, Total Permanent Disability, Income Protection, and Permanent Incapacity.You will be accountable for accurate management of your own claim portfolio, ensuring...

  • Claims Manager

    1 week ago

    Sydney, New South Wales, Australia Canopius Full time

    The purpose of the Claims Manager is to act in accordance with, drive, and further the aims set out in the claims vision: "_to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market_", always demonstrating and upholding the Canopius claims values.**Claims...

  • Claims Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeInsurance Full time $94,290 - $99,490

    Claims Management RoleThis is a critical position in the delivery of claims services to clients. You will manage a portfolio of general insurance claims, focusing on liability claims for Local Government clients.Main ResponsibilitiesEnd-to-end management of a mixed portfolio of Public Liability, Professional Indemnity and Property claims;Conduct thorough...