Cafe Operations Manager

3 days ago

Brisbane, Queensland, Australia beBeeEspresso Full time $60,000 - $85,000
Role Overview

The cafe manager leads the DNA espresso bar and gourmet deli operations, ensuring fast, consistent, high-quality food and coffee service to every customer.

This is a hands-on leadership role in a fast-paced environment where you are on the floor setting the pace during peak times, leading by example in service, speed, and quality.

Your responsibilities span customer service, financial performance, rostering, stock management, and compliance.

You will ensure coffee standards are consistent, deli displays are always full and appealing, staff are trained and motivated, and customers leave satisfied.

Key Responsibilities:
  • Manage the full cafe service journey: every customer greeted promptly, served quickly, and leaving satisfied.
  • Enforce coffee-making standards: correct grind, extraction, milk texture, and presentation every time.
  • Monitor speed of service during peak periods, ensuring customers are served efficiently without compromising quality.
  • Oversee upselling and suggestive selling by the cafe team to increase average spend.
  • Monitor customer feedback specific to the cafe and act promptly on complaints or opportunities.
Team Leadership & Culture:
  • Lead daily cafe huddles to set expectations, priorities, and standards.
  • Ensure all new hires complete induction, barista training, and food safety requirements within two weeks.
  • Create and publish weekly cafe rosters that align to demand.
  • Coach and mentor staff daily on coffee quality, deli service, upselling, and customer care.
  • Manage team accountability: correct poor performance early and reinforce high standards.
  • Recruit and retain cafe staff who bring skill, energy, and cultural fit.
Operations & Stock Management:
  • Manage ordering of coffee, milk, deli items, and consumables to meet demand without over-ordering.
  • Ensure monthly cafe/espresso bar stocktakes are completed accurately.
  • Track waste daily, investigate causes, and put corrective actions in place.
  • Oversee preparation and display of deli/cafe products to ensure freshness and appeal.
  • Deliver promotions, loyalty programs, and seasonal cafe offers effectively.
Compliance, Safety & Food Standards:
  • Maintain strict food safety and compliance standards within the cafe and deli.
  • Oversee daily cleaning schedules, temperature checks, and food safety logs.
  • Respond to and document incidents, ensuring corrective actions are taken.

The Hawthorne Garage and DNA Espresso Bar is a fast-paced environment nestled in Brisbane's Eastern Suburbs. We offer a unique shopping experience combining fresh food with excellent service in a distinctive setting.

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