Operations Team Lead

3 weeks ago


Melbourne, Victoria, Australia Liberty Financial Group Full time
Operations Team Lead Opportunity at Liberty Financial Group

We are seeking a highly motivated and experienced Operations Team Lead to join our dynamic team at Liberty Financial Group. As an Operations Team Lead, you will be responsible for managing and developing a high-performing team of Operations Officers who provide exceptional customer service and support.

About the Role

The ideal candidate will have a strong background in leadership and operations management, with a proven track record of delivering results-driven teams. You will work closely with our lending specialists, MoneyPlace leadership team, and report to the Head of Operations.

Key Responsibilities
  • Manage and develop a high-performing team of Operations Officers
  • Allocate daily, weekly, and monthly work tasks to ensure efficient task completion
  • Develop and implement training programs to upgrade team skills
  • Oversee and make decisions on customer hardship applications
  • Optimize task timings and release capacity with the Operations Support Team
  • Enhance the company's reputation by providing excellent customer service
Competencies and Qualifications
  • Loves helping customers and team members
  • Operates with high energy and positivity
  • Excellent time management and communication skills
  • Has great attention to detail and checks data quickly and accurately
  • You are a fantastic team player, you have a can-do attitude, and you thrive in a dynamic environment
What We Offer
  • A competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Ongoing professional development opportunities
  • Access to a range of benefits, including wellness programs, corporate casual dress, and community groups
  • Fantastic growth and career progression opportunities within the Liberty Financial Group
About Us

Liberty Financial Group is a leading non-bank lender that values diversity and creating a dynamic culture to work in. We offer a competitive package, including a mix of base salary and bonuses, as well as a fantastic formal and on-the-job learning environment to help you excel in this role and support your ongoing professional development.



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