Operations Team Lead
3 weeks ago
We are seeking a highly motivated and experienced Operations Team Lead to join our dynamic team at Liberty Financial Group. As an Operations Team Lead, you will be responsible for managing and developing a high-performing team of Operations Officers who provide exceptional customer service and support.
About the RoleThe ideal candidate will have a strong background in leadership and operations management, with a proven track record of delivering results-driven teams. You will work closely with our lending specialists, MoneyPlace leadership team, and report to the Head of Operations.
Key Responsibilities- Manage and develop a high-performing team of Operations Officers
- Allocate daily, weekly, and monthly work tasks to ensure efficient task completion
- Develop and implement training programs to upgrade team skills
- Oversee and make decisions on customer hardship applications
- Optimize task timings and release capacity with the Operations Support Team
- Enhance the company's reputation by providing excellent customer service
- Loves helping customers and team members
- Operates with high energy and positivity
- Excellent time management and communication skills
- Has great attention to detail and checks data quickly and accurately
- You are a fantastic team player, you have a can-do attitude, and you thrive in a dynamic environment
- A competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience
- A dynamic and supportive work environment
- Ongoing professional development opportunities
- Access to a range of benefits, including wellness programs, corporate casual dress, and community groups
- Fantastic growth and career progression opportunities within the Liberty Financial Group
Liberty Financial Group is a leading non-bank lender that values diversity and creating a dynamic culture to work in. We offer a competitive package, including a mix of base salary and bonuses, as well as a fantastic formal and on-the-job learning environment to help you excel in this role and support your ongoing professional development.
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