Technical Advisor

4 weeks ago


Adelaide, South Australia EML (Employers Mutual Limited) Full time

The Opportunity

We are seeking a highly skilled Technical Advisor to join our team at EML. As a Technical Advisor, you will play a critical role in providing practical guidance and coaching to team members, ensuring the delivery of high-level customer experience.

Your Responsibilities

  • Provide technical expertise and support to team members to optimize claim outcomes.
  • Work within the legislative and regulatory environment to ensure compliance and robust decision-making.
  • Apply sound risk management principles to ensure the delivery of high-quality services.
  • Participate in employer claims reviews and provide technical support.
  • Collaborate with the Project Office to develop and update business processes.

About You

  • A minimum of 2 years' experience working within the workers' compensation industry.
  • Strong technical experience in workers' compensation claims.
  • Experience coaching and mentoring team members in the workers' compensation industry.
  • Demonstrated understanding and application of the Return to Work Act 2014 and associated regulations.
  • Demonstrated expertise in at least one area of claims management or a technical specialist background.

What We Offer

  • A vibrant, collaborative, and innovative team culture.
  • Great work-life balance and flexibility with the opportunity to work from home.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our RewardsHub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning - 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave plus super.

We Stand Together as Equals

EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We celebrate diversity and inclusion, and we are committed to supporting our employees through professional development and generous employee benefits.


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