Senior Claims Service Consultant

4 weeks ago

Brighton, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Senior Claims Service Consultant Role

We are seeking a Senior Claims Service Consultant to join our team in Australia.

As a Senior Claims Service Consultant, you will be responsible for reviewing and identifying claims that do not fall within the scope of policies, ensuring the correct outcome has been made. You will also liaise with stakeholders to discuss outcomes and dispute resolution, prepare and draft appropriate documentation, and develop customer relationships to understand and meet their needs.

About the Role

  • Review and identify claims that do not fall within the scope of policies.
  • Liaise with stakeholders to discuss outcomes and dispute resolution.
  • Prepare and draft appropriate documentation.
  • Develop customer relationships to understand and meet their needs.

About You

  • Demonstrated claims management experience in a complex customer service environment.
  • Ability to optimise business value by delivering high-quality services and positive customer experiences.
  • Possess technical knowledge of relevant insurance lines and associated legislation.
  • High attention to detail and technical proficiency with systems, software, databases, and communication tools.

What's On Offer

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.

About Allianz Australia

At Allianz Australia, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.

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