High-Performance Concierge Leader

1 week ago

Sydney, New South Wales, Australia beBeeService Full time
Chief Concierge

As a senior hospitality professional, you will play a pivotal role in delivering exceptional guest experiences and creating lasting impressions.

This key position involves leading a team of concierges to provide seamless support across the concierge, bell desk, and door operations. You will be responsible for proactively resolving guest requests, concerns, and enquiries using feedback as a tool to enhance overall guest satisfaction and service delivery.

The ideal candidate will have a proven track record of providing outstanding customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key responsibilities include:

  • Leading a high-performing concierge team to deliver exceptional guest experiences
  • Coordinating guests' needs, handling special requests, and enquiries
  • Developing great working relationships with internal and external stakeholders
  • Proactively resolving guest requests, concerns, and enquiries
  • Managing daily staffing requirements and assigning tasks in alignment with occupancy levels and guest needs
  • Fostering team development through hands-on training, coaching, and constructive feedback

Requirements include:

  • A minimum of four years' experience in a luxury or upscale hotel environment as a Concierge, Duty Manager or Guest Relations leader
  • At least one year in a supervisory or leadership role
  • Guest excellence – Proven ability to elevate the guest journey through exceptional service, innovation, and effective stakeholder engagement
  • Membership in Les Clefs d'Or is desirable, or interest or intent to actively pursue this accreditation
  • Technological proficiency – Confident in using industry systems such as Opera and Microsoft Office Suite
  • Outstanding communication skills – Articulate in both written and verbal communication, with the confidence to engage, influence, and inspire
  • Warm and approachable demeanor – Naturally welcoming, personable, and easy to engage with
  • Leadership capability – Demonstrated success in leading and motivating a high-performing concierge team, fostering a culture of excellence, accountability, and service
  • Educational background – Tertiary qualifications in business or a related discipline are highly regarded
  • Organisational strength – Highly organised with excellent time management skills, able to perform under pressure and manage multiple priorities effectively
  • Adaptability and resilience – Thrive in a fast-paced environment, demonstrating flexibility and composure
  • Flexible availability – Willingness to work across a rotating roster, including evenings, weekends, and public holidays, as required by the nature of the hospitality industry
  • Licensing and certifications: Valid Australian Driver's Licence; Current First Aid and CPR certification; Responsible Service of Alcohol (RSA) certification

Benefits:

  • Competitive salary that rewards all your hard work
  • Wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program
  • Some of the best training in the business

We value diversity, equity, and inclusion in our workplace. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We give every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

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