Student Support Specialist
3 days ago
The Student Administration Officer is a key position in our team, responsible for providing exceptional support to students and faculty members. This role involves a range of administrative tasks, including processing student documentation, maintaining accurate records, and communicating with stakeholders.
Key Responsibilities:- Process student admissions, enrolments, progression, and graduation matters efficiently and accurately.
- Develop and maintain a thorough understanding of university policies, procedures, and rules related to student administration.
- Liaise with other faculties, schools, and central administration regarding policy and procedure-related matters.
- Contribute to the development and implementation of administrative procedures for degree programs offered through our faculty.
- Represent our faculty at various events, including TSXPO, Open Day, and graduation ceremonies.
To be successful in this role, you will require:
- An undergraduate degree in a relevant field or an equivalent combination of experience and/or education/training.
- A sound understanding of key administrative processes relating to student and academic administration.
- Knowledge of university computer systems, such as SI-net and Business Objects, or the ability to rapidly gain such knowledge.
- High-level written and oral communication skills, with a strong orientation to customer service.
- An empathy with and ability to communicate with students from diverse cultural backgrounds.
We offer a range of benefits to support your professional and personal well-being, including:
- Paid parental leave and flexible working arrangements.
- 17% superannuation contributions and annual leave loading.
- Access to health and wellness discounts, fitness passport access, and employee assistance programs.
- On-campus childcare options and affordable parking.
- Salary packaging options and opportunities for professional growth and development.
We are looking for a motivated and organized individual who is passionate about delivering exceptional customer service and supporting the academic endeavour. If you have a strong desire to make a difference in the lives of our students and faculty members, we encourage you to apply for this exciting opportunity.
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