Student Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeStudent Full time $45,000 - $75,000

Seeking an exceptional Student Experience professional to deliver expert guidance and support to students. This pivotal role will focus on delivering outstanding non-academic support, helping students navigate our systems and processes, both in-person on campus and online.

About the Role

This key position will serve as the single point of contact for all non-academic student inquiries. You will provide timely, accurate advice and support to students on administrative aspects of their studies.

Key Responsibilities
  • Provide effective case management and maintain accurate records.
  • Assist with tuition fee processing and issue student cards and official documentation.
  • Support student communications, including scheduled and ad-hoc messages.
  • Actively contribute to the achievement of retention and revenue targets, identifying opportunities to improve processes and student experience.
Campus Operations
  • Maintain campus facilities and equipment, ensuring a quality learning environment.
  • Participate in creating campus rosters for reception and onsite events.
  • Maintain classroom setups and ensure compliance with approved capacity.
  • Assist with fire warden and first aid duties.
Required Skills and Qualifications
  • Minimum 1 year of experience in student services.
  • A diploma qualification or higher is preferred.
  • Experience with student management systems and CRM tools is advantageous.
  • Knowledge of Higher Education Standards Framework (Threshold Standards) and/or National Code of Practice for Providers of Education and Training.
  • Strong oral and written communication skills, with the ability to engage diverse student groups.
  • Excellent organisational skills, with the ability to multi-task and work under pressure.
  • Positive, creative mindset with a commitment to improving the student experience.
Benefits
  • Paid birthday leave
  • Individual training budget for professional development
  • Reward and recognition programs
  • Breakfast supplies on campus
  • Year-round engagement events
  • Novated leasing options
  • Everyday benefits and savings via employee assistance program
  • Diverse working environment
  • Convenient location with easy access to public transport.
About Us

We value diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from people from diverse backgrounds.

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