Student Support Officer

Join to apply for the Student Support Officer (WIL) role at QUT (Queensland University of Technology).

• Term: Fixed-term, full-time until 22 September 2026
  
• Remuneration: $94,099 to $106,134 pa (HEW5) (inclusive of $79,514 to $89,685 salary pa, 17% superannuation and 17.5% recreation leave loading)
  
• Location: Kelvin Grove (hybrid option available)
  
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. Aboriginal Australians and Torres Strait Islander people are encouraged to apply in support of our Indigenous Australian success.
  

We are seeking a Student Support Officer (WIL) to join the Office of the Deputy Dean, Faculty of Creative Industries, Education and Social Justice. The WIL Student Support Officer is part of the Faculty Specialist Student Support team and provides a range of administrative duties to organise and administer Work Integrated Learning (WIL) activities within the Faculty. This position is the first point of contact for students, university staff and external entities and is expected to provide an exceptional standard of professional customer service. The position supports the placement of students in a wide range of industry and community partnership engagement activities as part of their course of study.

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty's purpose is to create inclusive, ethical and sustainable change for a just world. We do this through collaborations within thriving interdisciplinary and diverse communities that connect our teaching, learning and research to deliver real world change. With an intersection of creativity, education and social justice combined with QUT's overall focus on technology the Faculty has strong ties to government and industry which provides our courses with a real-world focus. The Faculty prepares our students for innovative roles as knowledge leaders at the nexus of design, education, communication, creative practice and social change. We pursue research with impact, and our researchers collaborate on projects in specialised research groups and facilities across disciplines and institutions.

• Education, training and/or relevant experience equivalent to the completion of an undergraduate degree.
  
• Well-developed written and interpersonal communication skills with the ability to work as part of a team and liaise with a diverse range of people in a professional manner.
  
• Demonstrated experience in providing high quality student services with a focus on innovation and service excellence along with a high attention to detail, the ability to prioritise work, meet deadlines and balance competing demands.
  
• Demonstrated ability in the accurate interpretation and application of local and University policy and procedures in order to provide clear and consistent advice to clients.
  
• Demonstrated experience in the use of information technology including Microsoft Office 365, InPlace, and corporate databases such as SAMS, HPRM, QUT Virtual, or demonstrated ability to quickly acquire knowledge of new systems.
  

We\'re committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfilment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
  
• Competitive remuneration with up to 17% superannuation and 17.5% leave loading.
  
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
  
• Fitness Passport and discounted private health insurance.
  
• Purchased Leave Scheme - up to 8 extra weeks.
  
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
  
• Professional development opportunities including leadership programs and workshops, and study assistance.
  
• Indigenous Australian staff initiatives, equal opportunity commitments, and representation on university committees.
  

Find out more about this position and submit your application by clicking \'Apply\' or the link below.

View the job details at: Queensland University of Technology - Student Support Officer (WIL).

Job opens: 28-Aug-2025

Applications Close: 11-Sep-2025 at 11.30pm