Day-to-Day Ticketing Operations Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeTicketing Full time $60,000 - $80,000
Job Title

We are seeking a highly skilled Ticketing Coordinator to join our team. This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and ensuring the seamless execution of day-to-day ticketing operations.

Key Responsibilities:

  • Act as the primary contact for ticketing requests, ensuring smooth communication and execution with various departments.
  • Liaise with stakeholders on matters related to tickets, including member entitlements and internal transfers.
  • Collaborate with the Membership team to troubleshoot member issues related to accessing tickets.
  • Coordinate the fulfillment of internal ticket requests, ensuring accurate tracking and cost codes.
  • Serve as the key contact for opposition teams regarding ticketing requests and coordinate bespoke builds.
  • Capitalize on crowd build opportunities from internal departments, contributing to achieving ticketing targets.
  • Collaborate with the Membership Team to ensure the seamless delivery of matchday operations across membership and ticketing.

Essential Qualifications / Experience / Skills:

  • Previous ticketing experience.
  • Experience using Aspect and/or Archtics platform.
  • Strong administrative skills, proficient in Microsoft Office suite.
  • Excellent written and oral communication skills.
  • Exceptional organisational skills, attention to detail, and ability to prioritise within tight timeframes.
  • Outstanding customer service skills with a 'can-do' attitude.
  • Ability to maintain confidentiality and security.
  • Friendly and enthusiastic team player with a proactive work ethic, capable of working autonomously.

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