Customer Experience Portfolio Manager

2 weeks ago


Brisbane, Queensland, Australia Everi Pty Full time

{"heading": "Customer Experience Manager", "subheading": "Create an inspiring and innovative work environment", "paragraphs": ["We are seeking an innovative and engaging individual to join our team as a Customer Experience Manager for an allocated portfolio of property assets on behalf of one of our major institutional clients.", "As a Customer Experience Manager, you will be responsible for creating an engaging and welcoming environment for all customers and the community by facilitating customer and community brand, communications, and event activity across the commercial and retail precinct.", "This will be done by supporting the implementation of the customer experience strategy for our key client.", "Key Responsibilities:", "\u2022 Support the implementation of the customer experience strategy for the client portfolio", "\u2022 Deliver on our commitment to providing first-class services to the customer", "\u2022 Ensure that we deliver a bespoke guest experience across every aspect of the customer journey", "\u2022 Engage and collaborate with developers, designers, and external agencies for various events, programs, and partnerships", "\u2022 Encourage the team to support a customer-centric approach to management of the account.", "Requirements:", "\u2022 Knowledge and application of communications and marketing strategies within the property industry is an advantage", "\u2022 Impeccable standards of professionalism and a commitment to guest service", "\u2022 Marketing, Brand, and Communications experience is ideal", "\u2022 Events Management and Social Media experience is an advantage", "\u2022 The ability to build robust working relationships with clients and colleagues", "\u2022 Experience collaborating with and influencing senior leaders and cross-functional partners", "\u2022 The capacity to work autonomously to deliver results, and work across multiple projects simultaneously", "What We Offer:", "\u2022 Uncapped opportunities to develop your career within the property industry", "\u2022 Structured career development to support you and explore your learning potential and career goals", "\u2022 Parental leave which is industry-leading", "\u2022 Form an integral part of an enormously successful team who outperform in the market year on year.", "\u2022 Working with an organisation like ours will take your career to the next level - the sky's the limit.", "\u2022 The opportunity to join a global brand with a growing national team.", "\u2022 We are proud to be certified as a Family Inclusive Workplace in Australia.", "About Us:", "CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals.", "Creating the real estate solutions of tomorrow, so businesses & people thrive.", "We work in every dimension of commercial real estate.", "At CBRE, our unwavering commitment to diversity, equity, and inclusion begins with you.", "We are strengthening our inclusive culture, so everyone feels safe, valued, and heard.", "Because when you belong, we all succeed.", "We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions.", "We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.", "We welcome and encourage First Nations People to apply.", "Be inspired to elevate your career to new heights.", "Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider"]}



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